Shipping
International Shipping
Yes, we do!. We offer international shipping through our bornprimitive.com site. Canadian customers can also shop directly through our Canadian website, bornprimitive.ca, which provides shipping within Canada and its territories. Please note:. If an
What If My Package Is Lost, Stolen, or Damaged?
If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. The carrier may be able to provide additional details, locate your package, or resolve the issue more quickly. If your package shows as delivered
When will my order ship?
We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about fulfillment timelines, shipping options, carriers, holiday impacts, and shipping limitations. Our warehouse team works
How do I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and a link to track your package. Please note that we do not have an hour-by-hour fulfillment tracking system (as much as we’d love to provide a play-
How do I change my shipping address?
If you need to change your shipping address, we recommend contacting our customer service team as soon as possible. Please note that once your order has shipped, we are unable to update the address.
How can I get free shipping?
Free shipping is available on orders with product totals of $200.00 or more for CA address orders (excludes territories) only. This excludes shipping fees, taxes, and is after discount codes are applied. If you have any questions at any stage, don’t
Do you offer Buy Online, Pick Up In Store (BOPIS)?
No — we currently do not offer Buy Online, Pick Up In Store (BOPIS), in-person order pickups, or drop-offs at any of our facilities. All online orders must be returned or exchanged through our Return and Exchange Portal. If you are traveling to the U
Carrier Alerts: CanPar, DHL & UPS
At Born Primitive, we work with trusted shipping partners to get your orders to you as quickly and safely as possible. Occasionally, carriers may issue alerts that can affect transit times. Understanding these alerts can help set expectations for del