Yes, we do!We offer international shipping through our bornprimitive.com site. Canadian customers can also shop directly from our site and enjoy local fulfillment whenever possible. If an item is out of stock on the Canadian site, you're welcome to p

<h3 data-start="94" data-end="126" style=" text-decoration: none;" id="isPasted">Do you ship Internationally?</h3>Yes, we do! We offer international shipping through our <a data-start="190" data-end="236" rel="noopener" target="_new" href="https://bornprimitive.com/">bornprimitive.com</a> site. Canadian customers can also shop directly from our site and enjoy local fulfillment whenever possible.If an item is out of stock on the Canadian site, you&apos;re welcome to purchase from our U.S. website&#x2014;international shipping options will be available at checkout.Duties &amp; Taxes: All applicable duties and taxes are calculated and collected at checkout, so the total you see at purchase is all-inclusive&#x2014;no surprises when your order arrives.<hr data-start="693" data-end="696" style=" text-decoration: none;"><h3 data-start="698" data-end="726" style=" text-decoration: none;" id="when-will-my-order-ship">When Will My Order Ship?</h3>We aim to fulfill all orders within 3&#x2013;5 business days of your purchase. Please note:<ul data-start="821" data-end="968" style=" text-decoration: none;"><li data-start="821" data-end="910">Orders placed on weekends or holidays will begin processing on the next business day.</li><li data-start="911" data-end="968">This fulfillment window does not include shipping time.</li></ul><hr data-start="970" data-end="973" style=" text-decoration: none;"><h3 data-start="975" data-end="1003" style=" text-decoration: none;" id="how-do-i-track-my-order">How Do I Track My Order?</h3>As soon as your order ships, we&#x2019;ll send you a tracking number via email. You can also check your order status anytime by logging into your account on our website. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

International Shipping

If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. Contact the Shipping Carrier First:They may be able to locate your package or resolve the issue quickly. If your package shows as delivered but is

If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:<ol data-start="243" data-end="533" style=" text-decoration: none;"><li data-start="243" data-end="360">Contact the Shipping Carrier First: They may be able to locate your package or resolve the issue quickly.</li><li data-start="243" data-end="360">If your package shows as delivered but is still missing, please allow up to 5 business days from the delivery date, as it could be a miscommunication with the carrier or a potential misdelivery to a neighbor.</li><li data-start="362" data-end="533">Still Need Help? If the carrier is unable to assist, please reach out to our Customer Experience Team. We&#x2019;re happy to help you look into the situation further.</li></ol><hr data-start="535" data-end="538" style=" text-decoration: none;"><h3 data-start="540" data-end="569" style=" text-decoration: none;" id="what-is-orderprotect">&#xA0;What Is OrderProtect?</h3>OrderProtect is optional shipping insurance that is automatically added to your cart at checkout. It covers your order against:<ul data-start="700" data-end="787" style=" text-decoration: none;"><li data-start="700" data-end="727">Lost or stolen packages</li><li data-start="728" data-end="756">Items damaged in transit</li><li data-start="757" data-end="787">Incorrect or missing items</li></ul>We highly recommend keeping OrderProtect on your purchase for added peace of mind.<hr data-start="873" data-end="876" style=" text-decoration: none;"><h3 data-start="878" data-end="912" style=" text-decoration: none;" id="can-i-opt-out-of-orderprotect">Can I Opt Out of OrderProtect?</h3>Yes! If you prefer not to include this protection:<ul data-start="966" data-end="1086" style=" text-decoration: none;"><li data-start="966" data-end="1011">Click into your cart before checking out.</li><li data-start="1012" data-end="1086">Toggle off the blue OrderProtect option above the checkout button.</li></ul>Please note: If you choose to remove OrderProtect, we may have limited options to assist with shipping-related issues once your order has left our facility. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

What If My Package Is Lost, Stolen, or Damaged?

We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about our fulfillment timelines, shipping options, carriers, holiday impacts, and international policies. Our warehouse team

<h2 data-start="88" data-end="129" style=" text-decoration: none;" id="isPasted">Shipping &amp; Fulfillment Information</h2>We&#x2019;re committed to getting your order to you as quickly and efficiently as possible. Below, you&#x2019;ll find detailed information about our fulfillment timelines, shipping options, carriers, holiday impacts, and international policies.<hr data-start="363" data-end="366" style=" text-decoration: none;"><h2 data-start="368" data-end="392" style=" text-decoration: none;" id="fulfillment-times">Fulfillment Times</h2>Our warehouse team works hard to pack and ship your order with care. Please allow the following timelines for processing before your order ships:<ul data-start="545" data-end="650" style=" text-decoration: none;"><li data-start="545" data-end="587">Standard Orders: 5&#x2013;7 business days</li><li data-start="588" data-end="650">Sales Events / High-Volume Periods: 7&#x2013;10 business days</li></ul>Once your order has been fulfilled, you&#x2019;ll receive a shipping confirmation email with tracking information.Please note: Business days are Monday&#x2013;Friday and do not include weekends or holidays. Orders placed during or directly before a holiday may experience slight delays in processing.<hr data-start="960" data-end="963" style=" text-decoration: none;"><h2 data-start="965" data-end="1000" style=" text-decoration: none;" id="shipping-options">Shipping Options&#xA0;</h2>We offer several shipping options to fit your needs:<ul data-start="1056" data-end="1200" style=" text-decoration: none;"><li data-start="1056" data-end="1127">Free Standard Shipping (3&#x2013;6 business days) Free shipping is available for CA Addresses on product totals of $200.00 or more (excluding shipping fees, taxes, and discount codes).</li><li data-start="1128" data-end="1200">Expedited Shipping services are available for CA addresses only.</li></ul><h3 data-start="1202" data-end="1250" style=" text-decoration: none;" id="important-expedited-shipping-information">Important Expedited Shipping Information</h3>To ensure clarity and accuracy, please keep the following in mind:<ul data-start="1320" data-end="1861" style=" text-decoration: none;"><li data-start="1320" data-end="1402">Expedited orders placed after 12:00 PM EST ship the next business day.</li><li data-start="1403" data-end="1487">Expedited shipping services operate Monday&#x2013;Friday only (excluding holidays).</li><li data-start="1488" data-end="1574">Expedited shipping must be paid before 12:00 PM EST M-F to qualify for same-day fulfillment.</li><li data-start="1575" data-end="1641">Carrier transit times do not include weekends or holidays.</li><li data-start="1642" data-end="1733">Orders placed on a federal holiday will begin processing the next business day.</li></ul><h3 data-start="1863" data-end="1915" style=" text-decoration: none;" id="major-holidays-that-may-impact-shipping">Major Holidays That May Impact Shipping</h3><ul data-start="1917" data-end="2125" style=" text-decoration: none;"><ol data-start="84" data-end="711" style=" text-decoration: none;" id="isPasted"><li data-start="84" data-end="119">New Year&#x2019;s Day &#x2013; January 1</li><li data-start="120" data-end="184">Good Friday &#x2013; Friday before Easter Sunday (date varies)</li><li data-start="185" data-end="268">Easter Monday &#x2013; Monday after Easter Sunday&#xA0;</li><li data-start="269" data-end="316">Victoria Day &#x2013; Monday preceding May 25</li><li data-start="317" data-end="385">Canada Day &#x2013; July 1 (observed July 2 if July 1 is a Sunday)</li><li data-start="386" data-end="433">Labour Day &#x2013; First Monday in September</li><li data-start="434" data-end="482">Thanksgiving &#x2013; Second Monday in October</li><li data-start="483" data-end="609">Remembrance Day &#x2013; November 11&#xA0;</li><li data-start="610" data-end="646">Christmas Day &#x2013; December 25</li><li data-start="647" data-end="711">Boxing Day &#x2013; December 26<ul data-start="729" data-end="914" style=" text-decoration: none;"><li data-start="729" data-end="798">Provinces and territories may have additional statutory holidays.</li></ul></li></ol></ul>Please note that carriers may also observe additional closures or modified schedules around these dates. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

When will my order ship?

Once your order has shipped, you'll receive a tracking number via email. You can always track your order status through your account on our website, our FAQ page, or by using the chat feature in the bottom right corner of our webpage. If you have any

Once your order has shipped, you&apos;ll receive a tracking number via email. You can always track your order status through your&#xA0;<a href="https://bornprimitive.ca/account/login" style=" text-decoration: none !important;">account</a>&#xA0;on our website, our&#xA0;<a href="https://bornprimitive.ca/pages/faqs?hcUrl=%252Fen-US" style=" text-decoration: underline;">FAQ</a>&#xA0;page, or by using the chat feature in the bottom right corner of our webpage. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

How do I track my order?

If you need to change your shipping address, we recommend contacting our customer service team as soon as possible. Please note that once your order has shipped, we are unable to update the address.

If you need to change your shipping address, we recommend contacting our customer service team as soon as possible. Please note that once your order has shipped, we are unable to update the address.

How do I change my shipping address?

Free shipping is available on orders with product totals of $200.00 or more for CA address orders (excludes territories) only. This excludes shipping fees, taxes, and is after discount codes are applied. If you have any questions at any stage, don’t

Free shipping is available on orders with&#xA0;product totals&#xA0;of $200.00 or more for CA address orders (excludes territories) only. This excludes shipping fees, taxes, and is after discount codes are applied. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

How can I get free shipping?

No—we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities. All online orders must be returned or exchanged using our Return and Exchange Portal. We’re excited to announce our first flagship location, Born

No&#x2014;we currently do not offer Buy Online, Pick Up In Store (BOPIS) or drop-offs at any of our facilities.All online orders must be returned or exchanged using our&#xA0;<a href="https://bornprimitive.ca/pages/returns-exchanges-ca" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Return and Exchange Portal</a>We&#x2019;re excited to announce our first flagship location, Born Primitive &#x2013; The Shops at Hilltop, is open!&#x1F4CD; 1612 Laskin Road, Suite 768, Virginia Beach, VA 23451 <a href="https://www.google.com/maps/dir/?api=1&amp;destination=1612%20Laskin%20Road,%20Suite%20768,%20Virginia%20Beach,%20VA%2023451" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Get Directions</a> <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

Do you offer Buy Online, Pick Up In Store (BOPIS)?

At Born Primitive, we work with trusted shipping partners to get your orders to you as quickly and safely as possible. Occasionally, carriers may issue alerts that can affect transit times. Understanding these alerts can help set expectations for del

At Born Primitive, we work with trusted shipping partners to get your orders to you as quickly and safely as possible. Occasionally, carriers may issue alerts that can affect transit times. Understanding these alerts can help set expectations for delivery.What Are Carrier Alerts? Carrier alerts are notifications issued by shipping carriers such as CanPar, DHL, and UPS. These alerts can indicate delays due to:<ul data-start="566" data-end="732" style=" text-decoration: none;"><li data-start="566" data-end="584">Severe weather</li><li data-start="585" data-end="628">High package volume during peak seasons</li><li data-start="629" data-end="673">Transportation or logistical disruptions</li><li data-start="674" data-end="732">Customs clearance delays (for international shipments)</li></ul>How Carrier Alerts Affect Your Order: When a carrier issues an alert, your package may experience:<ul data-start="841" data-end="935" style=" text-decoration: none;"><li data-start="841" data-end="867">Extended transit times</li><li data-start="868" data-end="898">Delays in scanning updates</li><li data-start="899" data-end="935">Temporary rerouting of shipments</li></ul>Important Notes:<ul data-start="960" data-end="1299" style=" text-decoration: none;"><li data-start="960" data-end="1032">We can only see the same shipping updates that the carrier provides.</li><li data-start="1033" data-end="1130">Once a package leaves our warehouse, we cannot alter the package, shipping address, or route.</li><li data-start="1131" data-end="1299">If you wish to request a change or investigate further, you are welcome to contact the carrier directly using your tracking number to see if alteration is possible.</li></ul>Carrier Resources:<ul data-start="1326" data-end="1594" style=" text-decoration: none;"><li data-start="1326" data-end="1406"><a data-start="1328" data-end="1404" rel="noopener" target="_new" href="https://www.canpar.com/en/media/service_alerts.htmk">CanPar Service Alerts</a></li><li data-start="1407" data-end="1527"><a data-start="1409" data-end="1525" rel="noopener" target="_new" href="https://www.dhl.com/us-en/home/global-forwarding/help-center/global-service-alerts.html">DHL Global Service Alerts</a></li><li data-start="1528" data-end="1594"><a data-start="1530" data-end="1592" rel="noopener" target="_new" href="https://www.ups.com/ca/en/service-alerts">UPS Service Alerts</a></li></ul>What You Can Do:<ul data-start="1619" data-end="1917" style=" text-decoration: none;"><li data-start="1619" data-end="1719">Track your shipment using the carrier&#x2019;s tracking link provided in your order confirmation email.</li><li data-start="1720" data-end="1813">Sign up for notifications directly from CanPar, DHL, or UPS to receive real-time updates.</li><li data-start="1814" data-end="1917">Contact our Customer Service team if you notice an unusually long delay or need further assistance.</li></ul>

Carrier Alerts: CanPar, DHL & UPS

Our Customer Service Associates are standing by to assist you via email: contact.ca@bornprimitive.com

Please allow 24-48 hours for us to reach back out. We are excited to help!