We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about fulfillment timelines, shipping options, carriers, holiday impacts, and shipping limitations.

Fulfillment Times

Our warehouse team works hard to pack and ship your order with care. Please allow the following timelines for processing before your order ships:

• Standard Orders: 5–7 business days
• Sales Events / High-Volume Periods: 7–10 business days

Once your order has been fulfilled, you’ll receive a shipping confirmation email with tracking information.

Please note:

• Business days are Monday–Friday and do not include weekends or holidays.
• Orders placed during or directly before a holiday may experience slight delays in processing.
• Fulfillment timeframes do not include carrier transit time.

Shipping Options

We offer several shipping options to fit your needs:

Free Standard Shipping
Free standard shipping is available for CA addresses on product totals of $200.00 or more (excluding shipping fees, taxes, and discount codes).

Expedited Shipping
Expedited shipping services may be available at checkout depending on your shipping address and carrier availability.

Please note that some provinces, territories, remote areas, or international destinations may have limited or unavailable expedited shipping options due to carrier restrictions.

Important Expedited Shipping Information

To ensure clarity and accuracy, please keep the following in mind:

• Expedited orders placed after 11:00 AM EST will begin processing the next business day.
• Expedited shipping services operate Monday–Thursday only (excluding holidays).
• Expedited shipping must be paid before 11:00 AM EST Monday–Thursday to qualify for same-day processing.
• Carrier transit times do not include weekends or holidays.
• Orders placed on a federal holiday will begin processing the next business day.

If you require a specific carrier (for example, UPS, FedEx, or another available service), please contact our team before your order ships. Once an order has been fulfilled and handed off to the carrier, we are unable to change the shipping method or carrier.

Carrier availability may vary based on location. Some areas or territories may not be serviced by certain carriers or expedited services.

Carrier Delays, Service Interruptions & Strikes

Carrier operations may occasionally be impacted by weather events, staffing issues, regional disruptions, or labor actions such as carrier strikes.

If a carrier disruption occurs and your order has not yet shipped, you may contact us to request an available alternative carrier option. While we will do our best to accommodate requests, alternate carriers are subject to availability and location restrictions.

Once an order has shipped, we are unable to modify the carrier, reroute the package, or change the shipping method. The shipment must continue through the carrier service originally selected.

Major Holidays That May Impact Shipping

The following holidays may impact warehouse processing and carrier transit times:

• New Year’s Day – January 1
• Good Friday – Friday before Easter Sunday (date varies)
• Easter Monday – Monday after Easter Sunday
• Victoria Day – Monday preceding May 25
• Canada Day – July 1 (observed July 2 if July 1 is a Sunday)
• Labour Day – First Monday in September
• Thanksgiving – Second Monday in October
• Remembrance Day – November 11
• Christmas Day – December 25
• Boxing Day – December 26

Provinces and territories may have additional statutory holidays.

Please note that carriers may also observe additional closures or modified schedules around these dates, which may impact delivery timelines.

If you have any questions at any stage, don’t hesitate to reach out to us at [email protected]. We’re here to help!