When will my order ship?Updated 5 months ago
Shipping & Fulfillment Information
We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about our fulfillment timelines, shipping options, carriers, holiday impacts, and international policies.
Fulfillment Times
Our warehouse team works hard to pack and ship your order with care. Please allow the following timelines for processing before your order ships:
Standard Orders: 5–7 business days
Sales Events / High-Volume Periods: 7–10 business days
Once your order has been fulfilled, you’ll receive a shipping confirmation email with tracking information.
Please note:
Business days are Monday–Friday and do not include weekends or holidays. Orders placed during or directly before a holiday may experience slight delays in processing.
Shipping Options
We offer several shipping options to fit your needs:
Free Standard Shipping (3–6 business days) Free shipping is available for CA Addresses on product totals of $200.00 or more (excluding shipping fees, taxes, and discount codes).
Expedited Shipping services are available for CA addresses only.
Important Expedited Shipping Information
To ensure clarity and accuracy, please keep the following in mind:
Expedited orders placed after 12:00 PM EST ship the next business day.
Expedited shipping services operate Monday–Friday only (excluding holidays).
Expedited shipping must be paid before 12:00 PM EST M-F to qualify for same-day fulfillment.
Carrier transit times do not include weekends or holidays.
Orders placed on a federal holiday will begin processing the next business day.
Major Holidays That May Impact Shipping
New Year’s Day – January 1
Good Friday – Friday before Easter Sunday (date varies)
Easter Monday – Monday after Easter Sunday
Victoria Day – Monday preceding May 25
Canada Day – July 1 (observed July 2 if July 1 is a Sunday)
Labour Day – First Monday in September
Thanksgiving – Second Monday in October
Remembrance Day – November 11
Christmas Day – December 25
Boxing Day – December 26
Provinces and territories may have additional statutory holidays.
Please note that carriers may also observe additional closures or modified schedules around these dates.
If you have any questions at any stage, don’t hesitate to reach out to us at [email protected]. We’re here to help!