Payments & Promotions

How can I unsubscribe from your marketing communications?

If you wish to unsubscribe from our marketing emails, please locate the "unsubscribe" link at the bottom of any email you have received from us and click on it. For unsubscribing from marketing text messages, simply reply with the word "STOP" to any

Sale Price Adjustments

Price Adjustment for Recent Orders. If you placed your order within 24 hours before an item went on sale or before a site-wide sale started, you may qualify for a store credit price adjustment. Please note:. Your order must not have used any discount

How To Redeem Rewards

How Do I Apply a Promo Code, Store Credit, or Gift Card?

To apply a promo code, Born Primitive store credit, or gift card:. Please note:. For eligible customers, ID.me verification is available at checkout for select groups. Availability and eligibility vary by program, and verification must be completed b

Email Gift Cards

Want to surprise a friend or loved one who loves Born Primitive? Give them the gift of our apparel with a Born Primitive gift card!. Choose Your Amount: You select the gift card amount, and we will email you a gift card code that can be used immediat

Gift Vouchers

What is a gift voucher?Gift vouchers are special promo codes often issued through collaborations, events, or giveaways. These codes carry a set value and can be used toward future purchases as a one-time discount. How do I use my gift voucher?Enter y

How does the discount policy work during sales?

Discounts cannot be combined, and we apply the discount only if the order was placed in the specified timeframe prior to the sale. If a discount was used in the original order, it cannot be reapplied to another order.

What is the policy on exchange-only items?

Some items are marked as Exchange Only and are only eligible for return to store credit or exchange. This information is clearly communicated on the product page, in your cart, and during checkout. Final sale items are not eligible for return or exch

Do you offer discounts for military and first responders?

Yes, we proudly offer a percentage discount for all military personnel, law enforcement, firefighters, first responders, and select hospital staff. This discount is accessible through our partnership with the specified verification site. To access th

Can I apply multiple discount codes to sale items?

Discount codes cannot be combined with sale items. If an item is already on sale, additional discount codes cannot be applied to that purchase.