Questions about returns, exchanges, shipping, or orders? Visit our FAQs for quick answers. Can’t find what you need? Email contact.ca@bornprimitive.com.

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<p>Some items are marked as Exchange Only and are only eligible for return to store credit or exchange. This information is clearly communicated on the product page, in your cart, and during checkout. Final sale items are not eligible for return or exchange.</p>

Some items are marked as Exchange Only and are only eligible for return to store credit or exchange. This information is clearly communicated on the product page, in your cart, and during checkout. Final sale items are not eligible for return or exch

What is the policy on exchange-only items?

Payments & Promotions

International Shipping

What If My Package Is Lost, Stolen, or Damaged?

When will my order ship?

How do I track my order?

How do I change my shipping address?

How can I get free shipping?

Do you offer Buy Online, Pick Up In Store (BOPIS)?

Carrier Alerts: CanPar, DHL & UPS

How can I cancel my order?

How do I edit my account information?

Can I cancel or modify my order?

Do you have any physical store locations in Canada?

How can I address an issue with my order delivery?

Orders & Shipping

How can I unsubscribe from your marketing communications?

Sale Price Adjustments

How To Redeem Rewards

How Do I Apply a Promo Code, Store Credit, or Gift Card?

Email Gift Cards

Gift Vouchers

How does the discount policy work during sales?

Do you offer discounts for military and first responders?

Can I apply multiple discount codes to sale items?

How do I make a return or exchange?

Exchange-Only and Final Sale Items

I'm local, can I return, exchange, or pick up my order?

Can I return a product that I purchased at an event?

Gift Return Policy

How can I make a return during a shipping strike?

Sale Item Returns

Returns for Store Credit & Using Email Gift Cards

How do you handle replacements and returns?

What should I do if I haven't received my store credit or gift card?

How do I determine if a website is a legitimate place to purchase your products?

What is the manufacturer defect warranty on your products?

Warranty

Returns and Exchanges

Restocks

How should I care for my gear?

What are the measurements of the On The Go Sling Bag?

What is the difference between the MEN'S FRONTIER PANT 2.0 and the MEN'S FRONTIER PANT lite 2.0?

What is the policy on exchange-only items?Updated 9 hours ago