Orders & Shipping
International Shipping
Yes, we do!. We offer international shipping through our US site: bornprimitive.com. Canadian customers can also shop directly through our Canadian website, bornprimitive.ca, which provides shipping within Canada and its territories. Please note:. If
What If My Package Is Lost, Stolen, or Damaged?
If your package is missing, lost, stolen, or arrives damaged, we recommend taking the following steps:. The carrier may be able to provide additional details, locate your package, or resolve the issue more quickly. If your package shows as delivered
When will my order ship?
We’re committed to getting your order to you as quickly and efficiently as possible. Below, you’ll find detailed information about fulfillment timelines, shipping options, carriers, holiday impacts, and shipping limitations. Our warehouse team works
How do I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and a link to track your package. Please note that we do not have an hour-by-hour fulfillment tracking system (as much as we’d love to provide a play-
How do I change my shipping address?
If you need to change your shipping address, we recommend contacting our customer service team as soon as possible. Please note that once your order has shipped, we are unable to update the address.
How can I get free shipping?
Free shipping is available on orders with product totals of $200.00 or more for CA address orders (excludes territories) only. This excludes shipping fees, taxes, and is after discount codes are applied. If you have any questions at any stage, don’t
Do you offer Buy Online, Pick Up In Store (BOPIS)?
No — we currently do not offer Buy Online, Pick Up In Store (BOPIS), in-person order pickups, or drop-offs at any of our facilities. All online orders must be returned or exchanged through our Return and Exchange Portal. If you are traveling to the U
Carrier Alerts: CanPar, DHL & UPS
At Born Primitive, we work with trusted shipping partners to get your orders to you as quickly and safely as possible. Occasionally, carriers may issue alerts that can affect transit times. Understanding these alerts can help set expectations for del
How can I cancel my order?
To cancel your order, please contact our customer service immediately. If the cancellation request is received in time, we will confirm the cancellation and send you an email confirmation. Please note that refunds may take some time to reflect on you
How do I edit my account information?
Whether you’re updating your address, viewing past orders, or checking your rewards, here’s how to manage your account:. If you haven’t registered for an account, you can create one here:Create an Account. Once your account is created, you’ll be able
Can I cancel or modify my order?
Once an order has been processed and received by our warehouse, we're unable to add, modify, or cancel it. If you wish to exchange an item once your order arrives, you can follow our return/exchange instructions.
Do you have any physical store locations in Canada?
Currently, we do not have any open physical store locations in Canada, including the Vancouver Island and Edmonton areas. We operate primarily online, and unfortunately, this means we cannot offer local pickup or returns at our warehouse. We apologiz
How can I address an issue with my order delivery?
If there are issues with your order delivery, such as a need to change the delivery address after the order has been fulfilled, please note that we are unable to make these changes once the order is shipped. We recommend contacting the shipping carri