Returns and Exchanges
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How do I make a return or exchange?
We want you to love every item you order! If something doesn’t work out, we’re happy to help with a return or exchange within 45 days of delivery (per tracking information), as long as the items are brand-new, unworn, and unwashed with tags attached.
Exchange-Only and Final Sale Items
What does "Exchange-Only" or "Final Sale" mean, and where can I find this information?. Some items in our store are designated as Exchange-Only or Final Sale, and we want to make sure you’re informed every step of the way. These items are not eligibl
I'm local, can I return, exchange, or pick up my order?
Currently, we are unable to accommodate local order pickups, returns, or exchanges at our facility, and we do not offer tours of our warehouse. We’re actively working on some exciting things for the future, but for now, all orders must be placed onli
Can I return a product that I purchased at an event?
We hope you had a great time at the event!. We’re sorry to hear that the product you purchased isn’t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges. If
What is the “Shop Now” Bonus and how does it work?
New item exchanges only (e.g., exchanging shorts for a tank top). The discount you received on your original order will automatically carry over to the new item(s) you choose during the exchange process. Size-for-size exchanges (e.g., exchanging a Me
Gift Return Policy
If you have any questions at any stage, don’t hesitate to reach out to us at [email protected]. We’re here to help!
How can I make a return during a shipping strike?
During instances where our primary carrier is experiencing a strike, it might not be possible to send returns through them until operations resume. Here are your options:. Please let us know which option works best for you, and we will assist you acc