Returns and Exchanges
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How do I make a return or exchange?
We want you to love every item you order! If something doesn’t work out, we’re happy to help with a return or exchange within 45 days of delivery (per tracking information), as long as the items are brand-new, unworn, and unwashed with tags attached.
Exchange-Only and Final Sale Items
What does "Exchange-Only" or "Final Sale" mean, and where can I find this information?. Some items in our store are designated as Exchange-Only or Final Sale, and we want to make sure you’re informed every step of the way. These items are not eligibl
I'm local, can I return, exchange, or pick up my order?
Currently, we are unable to accommodate local order pickups, returns, or exchanges at our facility, and we do not offer tours of our warehouse. We’re actively working on some exciting things for the future, but for now, all orders must be placed onli
Can I return a product that I purchased at an event?
We hope you had a great time at the event!. We’re sorry to hear that the product you purchased isn’t meeting your expectations. Please note that all items purchased at events are considered final sale and are not eligible for returns or exchanges. If
Gift Return Policy
If you have any questions at any stage, don’t hesitate to reach out to us at [email protected]. We’re here to help!
How can I make a return during a shipping strike?
During instances where our primary carrier is experiencing a strike, it might not be possible to send returns through them until operations resume. Here are your options:. Please let us know which option works best for you, and we will assist you acc
Sale Item Returns
Returns & Exchanges on Sale Items and Event Purchases. Sale Items: Products marked as sale items are either exchange only or final sale. This information will be clearly noted prior to checkout, including:. Exchange only items can be exchanged for si
Returns for Store Credit & Using Email Gift Cards
What happens if I return an item and used a gift card to pay?If your original order was paid using both a gift card and another payment method, any refund will be applied back to the gift card first. If there’s any remaining balance to refund after t
How do you handle replacements and returns?
After you drop off your return package, it typically takes a few business days for it to reach us. Once delivered, our team will review and approve the return before updating your account. Once approved, we quickly process your exchange or refund. Pl
What should I do if I haven't received my store credit or gift card?
If you haven't received your store credit gift card, please check your email, including the spam folder, as it might filter through there. If necessary, contact us to ensure that we have the correct email address on file, and we can promptly resend i
How do I determine if a website is a legitimate place to purchase your products?
We recommend purchasing through our official websites, which you can recognize by their specific URLs and any email interactions will come from an official company email address. Beware of fraudulent websites and exercise caution when encountering un