Questions about returns, exchanges, shipping, or orders? Visit our FAQs for quick answers. Can’t find what you need? Email contact.ca@bornprimitive.com.

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<p>If you haven&apos;t received your store credit gift card, please check your email, including the spam folder, as it might filter through there. If necessary, contact us to ensure that we have the correct email address on file, and we can promptly resend it to you.</p>

If you haven't received your store credit gift card, please check your email, including the spam folder, as it might filter through there. If necessary, contact us to ensure that we have the correct email address on file, and we can promptly resend i

What should I do if I haven't received my store credit or gift card?

Returns and Exchanges

International Shipping

What If My Package Is Lost, Stolen, or Damaged?

When will my order ship?

How do I track my order?

How do I change my shipping address?

How can I get free shipping?

Do you offer Buy Online, Pick Up In Store (BOPIS)?

Carrier Alerts: CanPar, DHL & UPS

How can I cancel my order?

How do I edit my account information?

Can I cancel or modify my order?

Do you have any physical store locations in Canada?

How can I address an issue with my order delivery?

Orders & Shipping

How can I unsubscribe from your marketing communications?

Sale Price Adjustments

How To Redeem Rewards

How Do I Apply a Promo Code, Store Credit, or Gift Card?

Email Gift Cards

Gift Vouchers

How does the discount policy work during sales?

What is the policy on exchange-only items?

Do you offer discounts for military and first responders?

Can I apply multiple discount codes to sale items?

Payments & Promotions

How do I make a return or exchange?

Exchange-Only and Final Sale Items

I'm local, can I return, exchange, or pick up my order?

Can I return a product that I purchased at an event?

Gift Return Policy

How can I make a return during a shipping strike?

Sale Item Returns

Returns for Store Credit & Using Email Gift Cards

How do you handle replacements and returns?

How do I determine if a website is a legitimate place to purchase your products?

What is the manufacturer defect warranty on your products?

Warranty

Restocks

How should I care for my gear?

What are the measurements of the On The Go Sling Bag?

What is the difference between the MEN'S FRONTIER PANT 2.0 and the MEN'S FRONTIER PANT lite 2.0?

What should I do if I haven't received my store credit or gift card?Updated 9 hours ago