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Please allow 24-48 hours for us to reach back out. We are excited to help!

bornprimitive

Wholesale

Product Fit

Restocks

Seamless Options

How wide are the shoes?

Lengths and Inseams Guide

Are your leggings squat proof?

How should I care for my gear?

Are your fabrics PFAS-free?

Savage 1 Trainer Heel Drop

What is the difference between the MEN'S FRONTIER PANT 2.0 and the MEN'S FRONTIER PANT lite 2.0?

Outdoor Product Guide

Sizing & Products

How do I make a return or exchange?

Exchange-Only and Final Sale Items

I'm local, can I return, exchange, or pick up my order?

Can I return a product that I purchased at an event?

What is the “Shop Now” Bonus and how does it work?

Gift Return Policy

How can I make a return during a shipping strike?

What is the manufacturer defect warranty on your products?

Warranty

Returns and Exchanges

International Shipping

What If My Package Is Lost, Stolen, or Damaged?

When will my order ship?

How do I track my order?

How do I change my shipping address?

How can I get free shipping?

Do you offer Buy Online, Pick Up In Store (BOPIS)?

Carrier Alerts: CanPar, DHL & UPS

Shipping

Ordering, Payments & Promotions

How do I apply promo/discount codes?

How can I cancel my order?

Orders & Payments

Sale Price Adjustments

Sale Item Returns

Sale Policy

Quotes and Tax Exemptions

Government Purchasing

How do I edit my account information?

How can I unsubscribe from your marketing communications?

Account

Email Gift Cards

Returns for Store Credit & Using Email Gift Cards

Gift Vouchers

Gift Cards

How To Redeem Rewards

Is your Edmonton store still open?