Want to surprise a friend or loved one who loves Born Primitive? Give them the gift of our apparel with a Born Primitive gift card!. Choose Your Amount: You select the gift card amount, and we will email you a gift card code that can be used immediat

Want to surprise a friend or loved one who loves Born Primitive? Give them the gift of our apparel with a Born Primitive gift card!<ul data-start="194" data-end="453" style=" text-decoration: none;"><li data-start="194" data-end="321">Choose Your Amount: You select the gift card amount, and we will email you a gift card code that can be used immediately.</li><li data-start="322" data-end="453">Custom Amounts: If you want a custom gift card amount, please contact our customer service team at <a data-start="427" data-end="452" rel="noopener" style=" text-decoration: none;">contact.ca@bornprimitive.com</a></li></ul>Important Note: We will email the gift card to the buyer&#x2019;s email address. It is the buyer&#x2019;s responsibility to forward the gift card code to the recipient. Thank you for your understanding!Manual Fulfillment for Your Security To protect against fraud and keep your transactions secure, all gift card orders are manually reviewed and fulfilled by our warehouse team. Once your order is reviewed, the gift card will be promptly emailed to the address you provided at checkout.This process typically takes 24 to 48 business hours, though many orders are completed sooner. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

Email Gift Cards

What happens if I return an item and used a gift card to pay?If your original order was paid using both a gift card and another payment method, any refund will be applied back to the gift card first. If there’s any remaining balance to refund after t

What happens if I return an item and used a gift card to pay? If your original order was paid using both a gift card and another payment method, any refund will be applied back to the gift card first. If there&#x2019;s any remaining balance to refund after that, it will go to your secondary form of payment.<hr data-start="508" data-end="511" style=" text-decoration: none;">How do I receive my store credit after a return? Once your returned item(s) are received and approved by our returns team, you&#x2019;ll receive an email containing a digital store credit code. This code can be used like a gift card at checkout and does not expire.<blockquote data-start="790" data-end="1026" style=" text-decoration: none;">Note: If your return included a &#x201C;Shop Now&#x201D; bonus, that bonus only applies when exchanging for a new item (not for store credit or size exchanges). Any unused bonus amount is null and void once the exchange is complete.</blockquote><hr data-start="1028" data-end="1031" style=" text-decoration: none;">Can I return an &#x201C;exchange only&#x201D; item? Yes! &#x201C;Exchange only&#x201D; items are eligible for a size or style exchange within the return window. If the new item is a higher price, you&#x2019;ll be responsible for the difference. If you&apos;d prefer not to exchange, these items may be returned for store credit instead.<hr data-start="1348" data-end="1351" style=" text-decoration: none;">Can I use my store credit or gift card with a discount code? Yes! Gift cards and store credit codes are treated like cash at checkout for regular orders. You can still apply an eligible discount code&#xA0;during your purchase.<div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at&#xA0;<a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

Returns for Store Credit & Using Email Gift Cards

What is a gift voucher?Gift vouchers are special promo codes often issued through collaborations, events, or giveaways. These codes carry a set value and can be used toward future purchases as a one-time discount. How do I use my gift voucher?Enter y

What is a gift voucher? Gift vouchers are special promo codes often issued through collaborations, events, or giveaways. These codes carry a set value and can be used toward future purchases as a one-time discount.<hr data-start="332" data-end="335" style=" text-decoration: none;">How do I use my gift voucher? Enter your gift voucher code at checkout in the discount/promo code field. If valid, the value will apply automatically to your subtotal.<hr data-start="519" data-end="522" style=" text-decoration: none;">Can I combine my gift voucher with other discounts or sale items? No&#x2014;gift vouchers cannot be combined with other promotional codes, discounts, or sale items. Only one discount or offer can be applied per order.<hr data-start="749" data-end="752" style=" text-decoration: none;">Can I use a gift voucher to pay for shipping or taxes? Gift vouchers apply to the product subtotal. If your voucher doesn&#x2019;t cover the full amount (including tax or shipping), the remaining balance must be paid with another form of payment.<hr data-start="1004" data-end="1007" style=" text-decoration: none;">Do gift vouchers expire? Yes, gift vouchers come with an expiration date, which is typically provided at the time of issue. Please note that expired gift vouchers cannot be regenerated or reissued, so we encourage you to use them before they expire.<hr data-start="1273" data-end="1276" style=" text-decoration: none;">What happens if I return an item purchased with a gift voucher? Since gift vouchers function like discount codes, your return will be credited based on the amount actually paid (after the voucher was applied).&#xA0;Refunds will not be returned to the original voucher or reissued in voucher form. <div style=" text-decoration: none;"><hr></div>If you have any questions at any stage, don&#x2019;t hesitate to reach out to us at <a disabled="true" style=" text-decoration: none;">contact.ca@bornprimitive.com</a>. We&#x2019;re here to help!

Gift Vouchers

Our Customer Service Associates are standing by to assist you via email: contact.ca@bornprimitive.com

Please allow 24-48 hours for us to reach back out. We are excited to help!

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