Ordering, Payments & PromotionsUpdated 5 months ago

What forms of payment do you accept?

We accept the following payment methods:

• Visa

• MasterCard

• American Express

• Discover

• Born Primitive Gift Cards

• ApplePay

• Afterpay (View Afterpay purchasing terms)

How do I check the status of my order?

Once your order is placed, you’ll receive a confirmation email. To check your order status or view your order history at any time, simply log into your Born Primitive Account.

Can I cancel my order after it’s been placed?

If your order hasn’t shipped yet, we may be able to cancel it. Please reach out to our Customer Service Team at [email protected] as soon as possible.
Once an order has shipped, we’re unable to cancel it.

What if the item I want is out of stock?

No worries! You can sign up for restock alerts:

• Visit the product page

• Select your desired size

• Enter your email when prompted

You’ll receive a notification as soon as it’s back in stock!
For updates on bestsellers and exclusive launches, subscribe to our Newsletter.

 Can I use my discount code during a sale? Can I use more than one code?

Discount codes cannot be applied during sitewide sales or stacked with other offers. Only one promo code can be used per order.

Can I edit or change my order after placing it?

We’re unable to make changes to orders (such as adding or removing items) once they’ve been submitted. If your order hasn’t shipped yet, please reach out to us at [email protected] and we’ll do our best to help.

If you have any questions at any stage, don’t hesitate to reach out to us at [email protected]. We’re here to help!